IDAM Natural Wellness Private Limited (operating under the brand name KENAZ) (“we”, “our”, “us”) is committed to protecting your privacy and safeguarding your personal information with the highest standards of security and transparency. This Privacy Policy explains how we collect, use, store, and disclose your data when you interact with our website, mobile application, or any of our services.

1. Policy Updates

We may revise this Privacy Policy periodically to reflect legal, operational, or technological changes. Any updates will be posted on this page, and we encourage you to review it regularly to remain informed.

2. Consent

By continuing to use our website or services, you provide your explicit consent for the collection, use, and disclosure of your information as outlined in this Privacy Policy. This document forms an integral part of, and is governed by, our Terms of Use.

3. Acceptance and Scope

By accessing or using our Website, you agree to the practices described in this Privacy Policy and our Terms of Use. If you do not agree, please discontinue use of the Website. This policy applies to all users and may be updated without prior notice.

4. Information We Collect

4.1 Personally Identifiable Information (PII):

• Name, email address, phone number, billing/shipping address.

• Payment information, including credit/debit card details or other instruments, processed securely via third-party payment gateways.

• Data submitted via forms, customer interactions, or feedback channels.

4.2 Non-Personal Data:

• IP address, browser type, operating system, and access timestamps

• User activity logs, navigation behavior, and browsing patterns

4.3 Cookies & Tracking Technologies:
We use cookies and similar technologies to:

• Improve website functionality and enhance user experience

• Remember login sessions and user preferences

• Deliver personalized content, offers, and advertisements

Users may choose to disable cookies via browser settings, though certain features may become unavailable.

5. Use of Information

Your information is used to:

• Process and fulfill orders, payments, and returns

• Provide customer support and respond to queries

• Communicate offers, updates, and promotions

• Enhance our products, services, and website experience

• Comply with applicable laws, regulations, and legal processes

6. Information Sharing & Disclosure

We may share your data only under the following circumstances:

• With trusted logistics, payment, and service partners to complete your orders.

• To comply with legal obligations, government requests, or court orders.

• With affiliates or successor entities in case of mergers, acquisitions, or restructuring.

We do not sell, rent, or trade your personal data without your explicit consent.

7. Data Retention & Security

We retain personal information only as long as required for business, operational, or legal purposes. Data is stored on secure servers with advanced technical, administrative, and physical safeguards to prevent unauthorized access, misuse, or loss.

8. User Rights & Choices

You have the right to:

• Access, update, or request deletion of your personal information

• Opt-out of marketing communications at any time

• Disable cookies or tracking tools via your browser settings

9. Children’s Privacy

Our services are intended only for individuals aged 18 years and above. We do not knowingly collect data from minors. If such information is inadvertently collected, please contact us immediately, and we will delete it.

10. Third-Party Links & Content

Our website may include links to external websites. We are not responsible for the privacy practices, security, or content of these third-party platforms.

11. International Data Transfers

Your data may be transferred and stored on servers located outside India. We ensure such transfers comply with applicable laws and provide an adequate level of data protection through contractual safeguards.

12. Grievance Officer

In accordance with the Information Technology Act, 2000, and applicable rules:

Grievance Officer
Brand Name: KENAZ
Name: Rohan Saraf
Designation: Grievance Officer
Address: Office C48, Madina Mall, Muhaisanah Fourth, Dubai, United Arab Emirates, PO Box: 27388
Phone: +91 8826977184
Email: support@KENAZperfumes.in
Availability: Monday - Friday (9:30 AM - 6:30 PM IST)

13. Updates to This Policy

Any changes to this Privacy Policy will be reflected on this page. Continued use of our Website and services constitutes acknowledgement and acceptance of the revised policy.

Please contact us if you have any questions or concerns about our privacy practices.