At KENAZ, we are committed to delivering not just exceptional fragrances, but also a seamless and reliable shopping experience. Please review our policies below for complete clarity.

1. Shipping Policy

• All orders are carefully processed within 2–3 business days.

• Delivery timelines may vary depending on your location and our courier partners.

• Once your order has been dispatched, you will receive tracking details to monitor its journey to your doorstep.

2. Return Policy

• We accept returns within 7 days of delivery.

• Products must be unused, unopened, and in their original condition and packaging.

• Returns are only applicable for defective, damaged, or incorrectly delivered items.

3. Refund Policy

• Approved refunds are processed within 7–10 business days.

• Refunds will be issued to the original mode of payment only.

• Please note, shipping charges are non-refundable.

4. Cancellation Policy

• Orders can be cancelled within 12 hours of placement.

• Once an order has been shipped, cancellations will not be accepted.

5. Contact for Returns & Cancellations

For assistance with returns, refunds, or cancellations, kindly reach out to our support team at support@KENAZperfumes.in with your order number and issue details. Our team will be happy to guide you through the process.